Retention Specialist

Job Summary

A company is looking for a Retention Specialist to promote customer retention and manage payment plans.

Key Responsibilities

• Handle payment and non-payment customer inquiries
• Manage and maintain customers' payment plans
• Proactively contact customers to assist with payment plan retention

Required Qualifications

• High School Diploma or equivalent
• Minimum of 3 years administrative experience dealing with customers
• Ability to perform essential duties with little to no supervision
• Demonstrated reliability and trustworthiness
• Consideration for reasonable accommodations for individuals with disabilities