Retention Specialist

Job Summary

A company is looking for a Retention Specialist responsible for managing vendor relationships and enhancing vendor satisfaction within the payment network.

Key Responsibilities

• Engage with vendors to retain business and resolve issues related to payment and satisfaction
• Analyze vendor behavior and recommend process improvements to enhance operational efficiency
• Collaborate cross-functionally to address vendor concerns and support new product rollouts

Required Qualifications

• 1-2 years of experience in client success, customer service, or retention
• Strong understanding of digital payments and payment processing concepts
• Ability to analyze data and develop strategic action plans for vendor retention
• Bachelor's degree preferred
• Experience mentoring or guiding junior team members is a plus