Retention Specialist

This job has been removed

Location: Remote

Compensation: Base+commission

Reviewed: Thu, Mar 19, 2026

This job expires in: 6 days

Job Category: Customer Service

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced

Job Summary

A company is looking for a Retention Specialist to manage customer retention and drive revenue growth.

Key Responsibilities

Proactively engage with customers to address cancellations and dissatisfaction, providing personalized solutions
Resolve customer issues effectively and collaborate with internal teams to ensure comprehensive documentation
Develop and implement tailored retention strategies based on data and customer feedback

Required Qualifications

2+ years of experience in customer service, sales, or a related field
Proven track record of meeting or exceeding quotas/KPIs
Experience with Salesforce or similar CRM systems
Ability to handle high-volume, fast-paced phone interactions
Customer-centric mindset with a genuine desire to help businesses succeed

COMPLETE JOB DESCRIPTION

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