Retention Specialist

Job Summary

A company is looking for a Retention Specialist responsible for managing at-risk accounts and driving customer loyalty.

Key Responsibilities

• Identify and engage at-risk customers to prevent churn and improve retention
• Act as the primary point of contact for retention-related escalations and renewal risks
• Analyze customer usage, engagement, and feedback to proactively address issues

Required Qualifications

• 2-5+ years in customer success, account management, or retention-focused roles
• Experience working with CRM tools (e.g., Salesforce, Zendesk)
• Analytical mindset with the ability to interpret customer data and trends
• Ability to handle difficult conversations and turn around challenging situations