Retention Specialist

Location: Remote

Compensation: To Be Discussed

Reviewed: Tue, May 05, 2026

This job expires in: 30 days

Job Category: Customer Service

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Job Summary

A company is looking for a Retention Specialist.

Key Responsibilities

Assist customers through the implementation process and website launch
Respond to customer inquiries regarding pricing and product value
Manage customer status in the system and request credits/refunds as needed

Required Qualifications

2+ years of experience in customer service
Excellent phone etiquette and listening skills
Organizational skills
Sales or digital marketing experience (not required)
Experience in best practices consulting or internet consulting (not required)

COMPLETE JOB DESCRIPTION

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