Retention Specialist

Job Summary

Handling incoming customer calls, the full-time Retention Specialist will enroll, renew, reactivate, or cancel SiriusXM Connect subscription packages while focusing on retaining and upgrading customer services in a remote environment.

Key responsibilities:

• Answer sales and retention calls, following established strategies and guidelines
• Utilize sales skills to overcome objections and build rapport with customers
• Consistently achieve performance targets related to sales, retention, and call quality

Required qualifications:

• 1-2 years of relevant sales experience in a metric-based environment
• 1-2 years of experience in a contact center environment preferred
• High school diploma or GED
• Ability to achieve sales and retention targets effectively
• Strong interpersonal skills to interact with diverse customer types