Retention Specialist

Job Summary

Managing complex vendor relationships, the full-time Retention Specialist will drive digital payment adoption, reduce churn, and ensure a seamless vendor experience while working remotely.

Key responsibilities

• Engage with vendors to retain business through strategic options and proactive retention strategies
• Analyze vendor behavior and recommend workflow improvements to enhance the vendor experience and operational efficiency
• Collaborate cross-functionally to resolve vendor issues and support the rollout of new products

Required qualifications

• 1-2 years of experience in client success, customer service, or retention roles
• Strong understanding of digital payments and payment processing concepts
• Exceptional communication and negotiation skills
• Ability to analyze data and identify trends to improve vendor adoption
• Highly organized with strong prioritization skills