Retention Specialist

Job Summary

Working remotely, the full-time Retention Specialist will develop and implement strategies to retain existing customers, communicate with them to address concerns, and identify causes of dissatisfaction to enhance customer loyalty.

Key responsibilities

• Develop and implement strategies to retain existing customers
• Communicate with customers via phone, email, and chat to resolve issues
• Monitor customer retention metrics and report on trends to management

Required qualifications

• Proven customer service and/or sales experience, preferably in a retention capacity
• Strong problem-solving skills
• Ability to work in a fast-paced, team-oriented environment
• Proficiency with customer management systems and call center technology
• High school diploma or equivalent; bachelor's degree preferred