Retention Specialist

Job Summary

Working remotely, the full-time Retention Specialist will manage high volumes of incoming cancellation requests, utilizing sales and customer service skills to retain customers by providing tailored solutions and enhancing brand loyalty.

Key responsibilities:

• Handle customer cancellation requests by identifying concerns and offering effective solutions to retain their business
• Utilize sales techniques to upsell services and negotiate resolutions, ensuring a positive customer experience
• Maintain knowledge of company policies and products to effectively address customer inquiries and concerns

Required qualifications:

• 2+ years of experience in a sales role focused on customer retention
• 2+ years of call center customer service or sales experience
• High school diploma, GED, or some college experience
• Proven ability to multitask using multiple tools and systems
• Strong negotiation and problem-solving skills