Retention Specialist

Job Summary

To support membership retention efforts, the full-time Retention Specialist will assist members with government health program applications, respond to inquiries, and strive to meet daily production metrics while working remotely.

Key responsibilities

• Provide member resolution by researching and documenting inquiries regarding program eligibility and application processes
• Develop and maintain relationships with members, guiding them through the recertification process and addressing their needs
• Complete necessary paperwork and documentation for the application process, ensuring accurate tracking of member accounts

Required qualifications

• High School Diploma required
• Previous customer service experience with one to two years of related experience preferred
• Proficiency in Microsoft Office (Excel, Word, Access) and other computer systems
• Fluency in one or more languages other than English is strongly preferred
• Must be authorized to work in the U.S. without the need for employment-based visa sponsorship