Retention Strategist

Job Summary

Driving customer retention strategies, the full-time remote Retention Strategist will manage complex renewal processes, develop retention frameworks, and identify growth opportunities through upsell and cross-sell initiatives.

Key responsibilities

• Own and execute end-to-end renewal strategy, including forecasting, outreach, negotiation, and confirmation of contracts
• Develop and continuously improve retention playbooks and processes to maximize account value and minimize churn
• Collaborate with cross-functional teams to align renewal terms with company objectives and analyze market trends to inform strategies

Required qualifications

• Bachelor's degree or equivalent experience in business, communications, or related field
• 6+ years of experience in client-facing roles, ideally within SaaS or enterprise technology environments
• Proven success in managing complex renewals and retention strategies with measurable results
• Strong analytical skills with the ability to interpret data and develop actionable insights
• Experience influencing pricing strategies and account growth initiatives