Retention Strategist

Job Summary

Driving customer retention and managing complex renewal processes, the full-time remote Retention Strategist will identify growth opportunities through strategic upsell and cross-sell initiatives while collaborating with internal teams to ensure long-term customer satisfaction.

Key responsibilities

• Own and execute end-to-end renewal strategy, including forecasting, outreach, negotiation, and confirmation of contracts
• Develop and continuously improve retention playbooks and processes to maximize account value and minimize churn
• Collaborate with cross-functional teams to align renewal terms with company objectives and analyze market trends to inform strategies

Required qualifications

• Bachelor's degree or equivalent experience in business, communications, or a related field
• 6+ years of experience in client-facing roles, ideally within SaaS or enterprise technology environments
• Proven success in managing complex renewals and retention strategies with measurable results
• Strong analytical skills with the ability to interpret data and develop actionable insights
• Experience influencing pricing strategies and account growth initiatives