Retention Strategy Director

Job Summary

Owning the global subscriber P&L, the fully remote Head of Retention will manage key metrics such as NRR, churn, and LTV while driving innovative retention strategies through AI integration and enhancing the post-purchase experience for IM8's subscription model.

Key responsibilities

• Own and optimize subscriber metrics, including NRR, churn, and LTV, through improved onboarding and lifecycle strategies
• Implement AI-driven tools for predictive churn modeling and personalized content generation to enhance retention efforts
• Lead the development of a comprehensive lifecycle program and subscriber experience that adapts to diverse global markets

Required qualifications

• Proven experience managing a subscription business with at least $50M ARR or 250,000+ active subscribers
• Deep expertise in AI applications within retention strategies and tools such as Klaviyo and Attentive
• Demonstrable track record of significantly improving NRR, gross churn, or LTV
• Strong understanding of subscription mechanics and lifecycle management
• Ability to communicate effectively across creative and analytical discussions