Retention Strategy Lead

Job Summary

Driving the retention strategy for the Consumer business, the full-time salaried Retention Strategy Lead will analyze customer behavior to reduce churn and improve long-term value, collaborating cross-functionally and working remotely.

Key responsibilities

• Track retention metrics across customer segments and identify key drivers of churn throughout the customer lifecycle
• Develop a data-driven retention strategy by partnering with various teams to translate insights into prioritized opportunities
• Own the retention experimentation roadmap, including opportunity sizing, prioritization, and success metrics for initiatives

Required qualifications

• 7+ years of experience in retention strategy, growth, or a related analytical discipline
• Experience in a subscription or recurring revenue business with a focus on retention and engagement
• Strong analytical skills with a proven ability to use data to diagnose problems and develop business cases
• Proven ability to influence cross-functional teams and drive alignment across complex initiatives
• Excellent written and verbal communication skills, including experience presenting to senior leaders