Retention Support Specialist

Job Summary

A company is looking for a Retention Restaurant Support Specialist in SaaS Sales (Remote - US).

Key Responsibilities

• Provide exceptional and timely inbound customer support via phone and email
• Consult and educate customers to meet their business needs and retain their business
• Become an expert in the Yelp Restaurant SaaS product suite and adapt recommendations to client needs

Required Qualifications

• Bachelor's Degree or 3+ years of relevant client-facing experience
• Availability to work weekends and holidays between 6AM-8PM PST
• Preferred experience in SaaS, sales, client retention, support, or customer success
• Ability to handle challenging conversations and add value to business owners
• Willingness to learn and grow in a fast-paced environment