Retention Support Specialist

Job Summary

Providing exceptional customer service, the full-time Retention Restaurant Support Specialist will support restaurant owners remotely by addressing inquiries, educating clients on Yelp's SaaS products, and ensuring client retention through effective communication and problem-solving.

Key responsibilities:

• Deliver timely inbound customer support via phone and email
• Consult with clients to understand their needs and provide tailored solutions using Yelp's restaurant tools
• Become an expert in the Yelp Restaurant SaaS product suite to effectively assist clients

Required qualifications:

• Bachelor's Degree or 3+ years of relevant client-facing experience
• Availability to work weekends and holidays between 6AM-8PM PST
• Experience in SaaS, sales, client retention, support, or customer success is preferred