Retirement Benefits Call Center Representative

Job Summary

Supporting participants with pension and retirement inquiries, the full-time remote Retirement Benefits Call Center Representative will manage inbound calls, assist with account information, and provide professional customer service in a fast-paced environment.

Key responsibilities

• Answer inbound calls regarding pension and retirement benefit inquiries
• Assist participants with questions related to pension plans, payments, and required documentation
• Research and resolve participant concerns while meeting productivity and quality expectations

Required qualifications

• Previous customer service and call center experience
• Pension or retirement benefits experience preferred
• High school diploma or GED preferred
• Ability to navigate multiple computer systems efficiently
• Ability to pass required background screening and drug test