Revenue Cycle Customer Success Manager

Job Summary

A company is looking for a Rev Cycle Customer Success Manager.

Key Responsibilities

• Design and manage customer success processes focused on revenue cycle management (RCM) for MSK practices
• Serve as the primary contact for RCM-related inquiries and oversee relationships with provider groups
• Onboard new customers and manage third-party billing partner relationships to ensure performance and accountability

Required Qualifications

• 7-10 years of experience in RCM leadership or customer-facing revenue operations roles, particularly in MSK or orthopedic specialties
• Deep knowledge of RCM processes, including front-end and back-end operations, denial management, and vendor oversight
• Expertise in RCM technologies and workflows specific to procedural specialties
• Professional coding certification (CPC, CCS, COC) or a degree in Health Information Management is preferred
• Strong analytical skills to translate RCM performance data into strategic insights for providers