Revenue Cycle Management Director

Job Summary

A company is looking for a Director, Revenue Cycle Case & Escalation Management.

Key Responsibilities

• Oversee intervention strategies for complex customer issues and improve customer experience
• Establish key performance indicators (KPIs) and prepare reports to communicate progress and insights
• Build and maintain partnerships across teams to ensure a holistic customer journey

Required Qualifications

• 8-10 years of experience in issue management or customer experience, with at least 5 years in a leadership role
• Bachelor's degree or equivalent experience
• Experience working cross-functionally in a complex organization
• Proven track record of leading and inspiring large teams
• Strong understanding of Healthcare IT and related challenges