Revenue Cycle Management Manager

Job Summary

A company is looking for a Customer Service Manager.

Key Responsibilities:

• Manage day-to-day operations of the Customer Service Team for physician billing within Patient Financial Services
• Hire, train, mentor, and retain a team of representatives with a high degree of empathy and professionalism
• Monitor call center performance and ensure timely resolution of patient billing inquiries

Required Qualifications:

• Bachelor's degree in Accounting, Business Administration, Health Administration, Finance, or a related field OR 15 years of direct management experience in hospital receivables
• Minimum of 7 years of progressive experience in financial operations or hospital receivables management within a healthcare setting
• At least 4 years of direct supervisory or management experience
• Strong background in customer service operations within a healthcare business office or revenue cycle setting
• In-depth knowledge of the complete revenue cycle process