Revenue Cycle Management Specialist

Job Summary

Serving as the primary communication point for clients, the full-time RCM Success Specialist will manage inquiries related to patient claims, payer configurations, and billing workflows while working remotely to ensure customer satisfaction and resolution of issues.

Key Responsibilities:

• Serve as the primary communication point between RCM operations and customers
• Respond to inquiries related to patient claims, payer configurations, and billing workflows
• Work cross-functionally with internal RCM teams to identify issues and coordinate resolutions

Required Qualifications:

• Minimum of 2-3 years of experience in healthcare revenue cycle management (RCM)
• Strong understanding of EDI, ERA, and clearinghouse workflows preferred
• Comfortable using ticketing systems, CRM platforms, and EHR/RCM tools
• Familiarity with reimbursement processes and clinical workflows in therapy settings preferred
• A college degree is preferred but not required; critical thinking and communication skills are essential