Revenue Cycle Support Specialist

Job Summary

To support a growing behavioral health practice, the full-time Client Support Specialist II - RCM will provide technical assistance in resolving moderately complex billing and revenue cycle issues while managing incoming service tickets and ensuring customer satisfaction.

Key responsibilities

• Independently resolve billing and revenue cycle issues while meeting service-level expectations
• Document cases thoroughly and facilitate minor system configuration changes for clients
• Explain billing workflows and reimbursement outcomes clearly to various customer personas

Required qualifications

• 2-5 years of experience in healthcare billing support, revenue cycle management, or SaaS support
• Experience with EMR billing modules and healthcare reimbursement processes preferred
• Proficient in using applications for report writing, project management, and communication
• Familiarity with basic AI-powered tools to improve efficiency and documentation quality
• Internal candidates may qualify with 12 months in the Associate Support Specialist - RCM role and demonstrated proficiency