Revenue Enablement Program Manager

Job Summary

A company is looking for a Revenue Enablement Program Manager, Client Experience (CX).

Key Responsibilities

• Develop and execute enablement programs to enhance the performance of Account Managers and Customer Support teams
• Design and deliver onboarding and continuous training programs, ensuring teams have access to up-to-date resources
• Measure and analyze the effectiveness of enablement programs, using data to drive continuous improvement

Required Qualifications

• 3+ years of experience in Revenue or Customer Experience Enablement, with a background in Sales or Account Management
• Proven ability to build and scale enablement programs for Customer Success or Support teams
• Experience collaborating with cross-functional teams, including Product and Revenue Operations
• Strong understanding of Customer Experience metrics such as CSAT and NPS
• Familiarity with enablement tools and systems, such as LMS and ticketing systems