Revenue Operations Analyst
Job Summary
Owning Customer Success and Partnership Operations, the full-time remote Revenue Operations Analyst will manage process instrumentation and CRM hygiene in HubSpot, establish key metrics and reporting, and support GTM operations to enhance operational efficiency.
Key responsibilities
- Oversee Customer Success Operations, including CX process instrumentation and CRM hygiene on HubSpot
- Document CX and Partnership processes, workflows, and ensure process adherence
- Define key metrics and conduct periodic reporting on renewal, retention, and upsells
Required qualifications
- 1 to 3 years of experience in Revenue Operations, preferably in Customer Success and/or Partnership Operations
- Hands-on experience with HubSpot, including building workflows, properties, reports, and dashboards
- Working fluency in SaaS metrics such as ARR, MRR, GDR, and NDR
- Demonstrated experience in maintaining data hygiene and identifying process deviations
- Ability to learn new AI tools and technologies effectively
Complete Job Description
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