Revenue Operations Director

Job Summary

Partnering with senior leadership, the full-time Revenue Operations Director, CX will shape the strategy and operating model for the Customer Experience function, leading high-priority initiatives and driving AI-powered operational excellence in a hybrid work environment from either Chicago or Dallas.

Key responsibilities

• Serve as a strategic partner to executive leadership, developing the operating model and strategy for CX
• Lead large-scale initiatives impacting go-to-market motions, customer health, and retention strategies
• Transform complex datasets into actionable insights and define KPIs to measure business performance

Required qualifications

• 10+ years of experience in Management Consulting, Investment Banking, or Strategy/Ops at a high-growth SaaS company
• Demonstrated interest and experience in the AI landscape
• High familiarity with BI tools, especially Tableau, and cloud-hosted datasets
• Advanced proficiency in Salesforce and MS Office
• Experience operating independently in complex, ambiguous environments