Revenue Operations Director

Job Summary

As a key member of the Business Operations Leadership team, the full-time Revenue Operations Director will shape the strategy and operating model for the Customer Experience (CX) function, partnering with senior leadership to drive efficiencies and growth while leveraging AI in a remote environment.

Key responsibilities

• Serve as a strategic partner to executive leadership, developing the operating model and strategy for CX
• Lead high-priority strategic initiatives that impact company-wide operations and customer retention strategies
• Transform complex datasets into actionable insights and define KPIs to measure business performance

Required qualifications

• 10+ years of experience in Management Consulting, Investment Banking, or Strategy/Ops at a high-growth SaaS company
• Demonstrated interest and experience in the AI landscape
• Familiarity with BI tools (especially Tableau) and cloud-hosted datasets (GCP)
• Advanced proficiency in Salesforce and MS Office
• Experience operating independently in complex, ambiguous environments