Revenue Operations Manager

Job Summary

A company is looking for a Revenue Operations Manager, Expansion and Retention.

Key Responsibilities

• Own reporting and dashboards for ARR performance across churn, contraction, reactivation, and expansion
• Analyze trends in churn, contraction, and expansion to identify root causes and inform strategic adjustments
• Design scalable post-sales processes and facilitate business reviews to support renewals and growth

Required Qualifications

• 4+ years in Revenue Operations, Customer Success Operations, or related fields within a B2B SaaS environment
• Experience with reporting and managing workflows in Salesforce and/or Gainsight; SQL or advanced analytics experience is a plus
• Familiarity with customer health metrics and retention drivers
• Proven track record in cross-functional collaboration and driving strategic projects
• Ability to structure problems, derive insights from data, and recommend revenue opportunities