Revenue Operations Manager

Job Summary

A company is looking for a Revenue Operations Manager, Customer Success.

Key Responsibilities

• Ensure Customer Success leaders have the necessary processes and data for proactive decision-making
• Monitor and analyze post-sale metrics to provide insights on retention and growth opportunities
• Design and maintain Customer Success dashboards and reporting systems for performance visibility

Required Qualifications

• 7+ years of experience in revenue operations or customer success operations, preferably in a B2B SaaS environment
• Hands-on proficiency with Salesforce and excellent proficiency in Excel
• Deep understanding of post-sale metrics such as net revenue retention and churn analysis
• Experience in designing customer health scores and operational frameworks
• Strong business acumen with the ability to connect customer success data to business outcomes