Revenue Operations Manager

Job Summary

As the operational backbone of post-sales organizations, the full-time remote Revenue Operations Manager will manage reporting and dashboards for ARR performance, analyze customer trends to inform strategic changes, and design scalable post-sales processes to enhance customer retention and expansion.

Key responsibilities

• Own reporting and dashboards to provide visibility into ARR performance across churn, contraction, reactivation, and expansion
• Analyze trends in churn, contraction, and expansion to identify root causes and inform adjustments to GTM strategies
• Facilitate business reviews with Customer Success and Account Management leaders to support renewals and growth metrics

Required qualifications

• 4+ years of experience in Revenue Operations, Customer Success Operations, or related fields within a B2B SaaS environment
• Proficiency in building reporting and managing workflows in Salesforce and/or Gainsight; SQL or advanced analytics experience is a plus
• Familiarity with customer health metrics and retention drivers
• Proven track record in cross-functional collaboration and driving strategic projects
• Ability to present insights and forecasts to senior leaders effectively