Revenue Operations Manager

Job Summary

To optimize post-sales operations, the full-time remote Revenue Operations Manager will manage Account Management, Implementation, and Customer Success processes, while supporting go-to-market operations through project management and data analysis.

Key responsibilities

• Partner with cross-functional teams to streamline post-sale processes and enhance customer satisfaction
• Own renewals and expansion operations, including forecasting, timeline tracking, and churn analysis
• Design and maintain customer health scoring and journey mapping frameworks to drive revenue retention and expansion

Required qualifications

• 3-5 years of experience in Revenue Operations, Customer Success Operations, or Sales Operations in a B2B SaaS environment
• Hands-on experience administering post-sales platforms such as Planhat, Gainsight, or similar, along with strong knowledge of Salesforce
• Strong understanding of SaaS post-sales financial metrics (NRR, GRR, LTV, Logo Churn, Time-to-Value)
• Bachelor's degree in Business Administration, Finance, Economics, or a related analytical field
• Proven experience in data analysis with the ability to draw actionable insights from CRM/CSM data