Revenue Operations Manager
Job Summary
To drive operational excellence in customer services, the full-time remote Revenue Operations Manager will manage onboarding optimization, professional services delivery, and technical account management enablement while collaborating with cross-functional teams to enhance service delivery and performance metrics.
Key responsibilities:
- Optimize and standardize the onboarding process, ensuring efficiency and visibility across functions
- Design and implement operational processes for new professional services offerings and manage the full services delivery lifecycle
- Leverage operational reporting to deliver business reviews and identify continuous improvement opportunities
Required qualifications:
- Bachelor's degree or equivalent work experience
- 5 - 8+ years in Services Operations or Customer Success at a SaaS/AI company
- Experience with PSA solutions and Salesforce implementation and management
- Strong process design skills with a focus on workflow optimization
- Familiarity with CRM and customer success platforms
Complete Job Description
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