Revenue Operations Manager

Job Summary

Seeking a strategic and results-oriented Revenue Operations Manager, this full-time hybrid role will manage the operational backbone of the Partner Experience organization, focusing on systems, workflows, and analytics to optimize the partner journey and drive growth.

Key responsibilities

• Own and enhance the PX Tech Stack, including administration of Planhat and Zendesk, while improving partner education and enablement systems
• Optimize operational workflows to ensure seamless transitions across the partner lifecycle from implementation to renewal
• Develop and maintain reports and dashboards for leadership, providing insights into key metrics and driving data-driven strategies

Required qualifications

• 5+ years of experience in Revenue Operations, Customer Success Operations, or Sales Operations within a SaaS company
• Extensive experience with SaaS tools such as Salesforce, Planhat, and Zendesk, along with LMS/CMS administration
• Strong understanding of go-to-market strategies and post-sale metrics like net revenue retention and customer satisfaction
• Proven ability to build and maintain commercial dashboards that support data-driven decision-making
• Exceptional project management skills with a history of successfully leading complex initiatives to completion