Rhode Island Licensed Call Center Associate

Job Summary

A company is looking for a Call Center Associate I - Lottery.

Key Responsibilities

• Answer inbound calls from lottery retailers regarding equipment issues, supply requests, and game information
• Connect with internal departments to resolve customer issues and accurately diagnose terminal equipment problems
• Document each retailer contact in the Customer Relationship Management (CRM) tool with relevant details

Required Qualifications

• High School diploma or equivalent
• 1+ year of customer service experience in a call center or similar industry
• General computer knowledge with basic data entry skills
• Flexibility to work various shifts as needed
• Active listening skills and ability to communicate clearly with diverse customers