RingCentral Reporting Analyst

Job Summary

A company is looking for a RingCentral Reporting Specialist to enhance call center operations through data analysis and reporting.

Key Responsibilities

• Develop and deliver executive-level performance reports using RingCentral data
• Identify operational inefficiencies and provide visibility into call activity and service center performance
• Extract, manipulate, and analyze data to uncover trends and insights while collaborating with stakeholders

Required Qualifications

• 2-3 years of hands-on RingCentral experience
• Strong understanding of RingCentral reporting tools and data structures
• Proficiency in business analytics, especially performance reporting
• Intermediate-level skills in Microsoft Excel (pivot tables, formulas, charts)
• Experience in identifying operational gaps and proposing data-driven solutions