Risk Complaint Investigator

Job Summary

A company is looking for a Risk Consumer Complaint Investigator.

Key Responsibilities

• Perform moderate risk analysis of account and transaction data to balance customer experience and risk
• Ensure compliance with regulatory timeframes and internal Service Level Agreements (SLA)
• Assist customers through various communication channels to resolve inquiries effectively

Required Qualifications

• Bachelor's degree preferred
• 4 years of customer service experience
• 6 months financial background with Dispute Analyst/Investigation experience preferred
• 3 years of relevant experience in regulatory, compliance, legal, audit, or risk management preferred
• Knowledge of bank and deposit compliance regulations preferred