RN Nurse Case Manager

Job Summary

Providing ongoing telephonic and virtual support, the part-time RN Nurse Case Manager will engage with patients prescribed complex neurological therapies, delivering personalized education and fostering relationships to enhance their therapy journey.

Key responsibilities

• Provide telephonic and omnichannel support through inbound and outbound calls, emails, chats, and texts
• Educate patients and caregivers about treatment options while collaborating with cross-functional stakeholders to ensure continuity of care
• Identify barriers to therapy adherence and utilize motivational interviewing techniques to support patient confidence and engagement

Required qualifications

• Associate's degree in nursing with experience in patient education
• Minimum of 2 years of experience in a call center environment, preferably with a pharmaceutical company
• Current, unrestricted RN or NP license
• Background in neurological conditions and/or rare diseases
• Demonstrated ability to collaborate with cross-functional partners to enhance patient experience