Roadside Assistance Agent

Job Summary

A company is looking for a Roadside Mobile Advantage Agent to provide real-time assistance to customers remotely.

Key Responsibilities

• Handle online roadside requests and make outbound calls to customers and service providers
• Ensure customer safety and satisfaction by following established procedures and metrics
• Manage multiple files and navigate various computer programs simultaneously

Required Qualifications, Training, and Education

• Ability to express empathy and compassion in customer interactions
• Intermediate keyboarding and computer skills
• General knowledge of U.S. and Canada geography
• Willingness to incorporate feedback for performance improvement
• Ability to work a set schedule on weekends and holidays