Roadside Assistance Call Center Representative

Job Summary

A company is looking for a Call Center Representative - Roadside Assistance.

Key Responsibilities

• Field incoming calls from members requiring emergency roadside assistance
• Document details of member distress and ensure their immediate safety
• Collaborate with teams to ensure smooth operation of Emergency Roadside Service

Required Qualifications and Education

• Prior customer service experience; call center experience preferred
• Ability to thrive in a high-volume call environment
• Advanced computer and multi-tasking skills
• High School diploma, GED or equivalent
• Comprehensive understanding of maps, GPS systems, and traffic safety rules