Roadside Assistance Call Center Representative

Job Summary

A company is looking for a Call Center Representative - Roadside Assistance.

Key Responsibilities

• Field incoming calls from members requiring emergency roadside assistance
• Document details of the member's distress and ensure their immediate safety
• Relay critical information to internal and external teams for efficient dispatching

Required Qualifications, Training, and Education

• Prior customer service experience; call center experience preferred
• Bilingual skills, especially in Spanish, are a plus
• High School diploma, GED, or equivalent
• Advanced computer and multi-tasking skills
• Comprehensive understanding of maps, GPS systems, and traffic safety rules