Roadside Assistance Call Center Representative

Job Summary

A company is looking for a Call Center Representative - Roadside Assistance.

Key Responsibilities

• Receive and document member requests for roadside assistance and provide service solutions
• Counsel members on service provisions and redirect calls as necessary
• Advise members of service conditions and communicate pertinent information to public agencies

Required Qualifications, Training, and Education

• Associates degree
• Less than 1 year of customer service experience preferred
• Successful completion of Receive Service Specialist I training required
• Successful completion of Achieving Extraordinary Customer Relations (AECR) training required
• Fluency in English required