Roadside Assistance Call Center Representative

Job Summary

As a remote, full-time Roadside Assistance Call Center Representative, the successful candidate will manage incoming calls from members in distress, ensuring their immediate safety while providing exceptional service in a fast-paced environment.

Key responsibilities:

• Field incoming calls for emergency roadside assistance, documenting details accurately
• Maintain composure and empathy during high-intensity calls while relaying critical information to expedite dispatching
• Collaborate with team members to ensure smooth operations of Emergency Roadside Service

Required qualifications:

• Prior customer service experience; call center experience preferred
• Ability to thrive in a high-volume call environment
• Comprehensive understanding of maps, GPS systems, and traffic safety rules
• Proficiency in Microsoft Teams and Outlook
• High school diploma, GED, or equivalent