Roadside Assistance Call Center Representative

Job Summary

Working remotely full-time, the Roadside Assistance Call Center Representative will field incoming calls from members requiring emergency roadside assistance, ensuring immediate safety and satisfaction while documenting details accurately.

Key responsibilities:

• Field incoming calls from members needing emergency roadside assistance services
• Document member distress details promptly while maintaining a compassionate demeanor
• Collaborate with internal and external teams to expedite the dispatching process

Required qualifications:

• Prior customer service experience; call center experience preferred
• Ability to thrive in a high-volume call environment
• Comprehensive understanding of maps, GPS systems, and traffic safety rules
• High School diploma, GED, or equivalent
• Proficiency in Microsoft Teams and Outlook