Roadside Assistance Call Center Representative

Job Summary

As a remote, full-time Roadside Assistance Call Center Representative, the successful candidate will field incoming calls from members in distress, ensuring their immediate safety and delivering exceptional service while documenting details accurately in a fast-paced environment.

Key responsibilities

• Field incoming calls for emergency roadside assistance, including towing, locksmith, fuel, and minor mechanical issues
• Document member details promptly while maintaining a compassionate demeanor during high-intensity calls
• Collaborate with internal and external teams to expedite the dispatching process and meet performance goals

Required qualifications

• Prior customer service experience; call center experience preferred
• Ability to thrive in a high-volume call environment with excellent multitasking skills
• Comprehensive understanding of maps, GPS systems, and traffic safety rules
• Proficiency in Microsoft Teams and Outlook
• High School diploma, GED, or equivalent