Roadside Assistance Supervisor

Job Summary

Leading a team of Roadside Assistance associates, the full-time Supervisor l, Roadside Assistance Contact Center will manage daily operations, provide coaching and development, and ensure the team meets safety and service goals while working remotely.

Key responsibilities

• Oversee the delivery of timely roadside assistance services and ensure team members handle member interactions with empathy
• Monitor workload and phone queues to optimize resource utilization and maintain service metrics during assigned shifts
• Conduct coaching sessions, identify training needs, and manage the performance of 15 to 20 associates

Required qualifications

• High school diploma
• 4+ years of high-volume customer service experience, with 2+ years in a call center environment
• Ability to obtain necessary sales and service licensing within 1 year of hire
• Working knowledge of Windows-based and web-based applications
• Familiarity with geography, routing, and directions