Root Cause Analyst

Job Summary

A company is looking for a Root Cause Analyst - Customer Care.

Key Responsibilities

• Build and maintain current and historical reporting of various data models
• Provide monthly formalized assessments of process improvement discoveries and trends
• Perform or assign root cause analysis assignments based on data-driven insights

Required Qualifications

• Minimum of 3 years' relevant work experience in root cause analysis, data analysis, or business intelligence
• Experience in uncovering the root cause for enterprise-level issues
• Working knowledge of Lean Six-Sigma best practices
• Proficiency with Microsoft Office suite, particularly SharePoint, Visio, Excel, Access, and PowerPoint
• Bachelor's degree in Business or related field preferred