Route Operations Specialist

Job Summary

A company is looking for a Route Specialist to manage route performance and ensure exceptional customer experience in a defined geographic market.

Key Responsibilities

• Own all routes within a defined geographic area, ensuring quality and performance
• Build and maintain strong relationships with customers, addressing route-related inquiries and issues
• Manage the end-to-end fulfillment process, including onboarding new carriers and drivers

Required Qualifications

• Demonstrated ability to drive execution in fast-paced operational environments
• Strong bias for action with sound operational decision-making skills
• Excellent planning, organization, and prioritization capabilities
• Experience managing multiple routes and real-time issues simultaneously
• Alignment with the company's core values and a high sense of ownership