SaaS Account Manager

Job Summary

A company is looking for an SMB Account Manager to ensure customer satisfaction and drive platform usage in a remote setting.

Key Responsibilities

• Develop and maintain strong relationships with key accounts to ensure customer retention
• Drive platform usage growth by monitoring metrics and identifying expansion opportunities
• Maintain expert-level product knowledge to provide technical support and training to customers

Required Qualifications

• Bachelor's Degree or equivalent experience
• 3-5 years of SaaS account management or customer success experience
• Familiarity with CRM software and data analysis tools
• Knowledge of the eQMS market and regulatory/compliance frameworks for life sciences companies is preferred
• Proactive and self-motivated with strong organizational skills