SaaS Account Manager

Job Summary

A company is looking for a SaaS Account Manager to manage customer retention and satisfaction.

Key Responsibilities:

• Manage relationships and ensure retention of a high volume of assigned accounts
• Interact regularly with assigned clients and maintain ongoing relationships
• Collaborate with cross-functional teams to assist in upsell and cross-sell opportunities

Qualifications:

• Proven experience in customer relationship management and project management
• Track record of success in sales and/or account management roles
• Ability to work independently and collaboratively across teams
• Experience in a fast-paced, dynamic environment with effective multitasking skills
• Familiarity with configuration and change management processes is a plus