SaaS Customer Success Manager

Job Summary

A company is looking for a SaaS Customer Success Manager.

Responsibilities:

• Ensure seamless onboarding and engagement of customers throughout their partnership with the company
• Measure and analyze user and application engagement using an analytics platform
• Identify opportunities to drive further engagement through onboarding, adoption, training, and support

Qualifications:

• Proven track record of collaborating with customers and acting on feedback
• Ability to foster relationships with technical and non-technical stakeholders
• Strong organizational skills and ability to create and communicate processes
• Passion for problem-solving and identifying optimization opportunities
• Strong analytical skills and ability to interpret engagement metrics