SaaS Implementation Lead

Job Summary

Leading the onboarding process for large-scale clients, the full-time Client SaaS Implementation Lead will serve as the primary contact for strategic planning, gather and document business requirements, and ensure effective communication throughout the project lifecycle in a remote setting.

Key responsibilities

• Facilitate discovery sessions to define detailed business requirements for clients
• Act as a subject matter expert on the delivery model and application of client requirements for new projects and ongoing support
• Communicate project expectations and progress to clients and internal teams in a timely manner

Required qualifications

• 5+ years of experience in benefit administration SaaS implementation
• Bachelor's degree preferred
• Experience in Health & Welfare benefits administration, client onboarding, or IT consulting
• Strong quantitative and analytical skills
• Proficiency in MS Office tools, including Access, Project, and Visio